Here’s How to Fix the QuickBooks Black and White Screen Issue

When trying to run accounting or payroll operations, you might face display issues that turn your screen black and white automatically. The QuickBooks black and white screen issue causes the missing icon, multiple missing reports, and overwritten content. 

This software display issue is common in the Windows operating system and the Mac. The black and white screen issues mainly occur due to incorrect DPI settings or preferences. So, to fix the ongoing error in QuickBooks, you must change these settings/prefernces. Below are the best troubleshooting solutions to fix this problem; follow them carefully. 

If you are unable to follow this guide and are seeking some professional guidance, dial +18557380359 and connect with the team of experts directly 

What Causes the Black and White Screen Issue in QuickBooks?

Let’s get familiar with the possible reasons behind the display issues in QuickBooks Desktop. 

• The QuickBooks DPI settings might be lower or higher than the recommended DPIs. 
• Incorrect DPI preferences of QuickBooks can also cause display issues. 
• The display settings of Windows are not what QuickBooks requires to display correctly.

Use These Methods to Fix the Black and White Screen Problem in QuickBooks 

As discussed above, the incorrect DPI settings are the main reason the screen appears black and white in QuickBooks. Correct these setting issues by following the steps given below. 

Solution 1: Change the QuickBooks DPI Settings and Review its Preferences 

QuickBooks requires the DPI setting of 96 DPI; if it’s changed or set to below that or higher, you can face display issues. So follow the below steps to set the DPI settings correctly. 

Step 1: First, Change the DPI Settings of QuickBooks 

• Close the QuickBooks Desktop program. 
• Open the Windows ‘Start’ menu by clicking the Windows icon. 
• Type ‘QuickBooks’ in the search field and right-click the QB icon rather than opening it. 
• Select the ‘Open file location.’
• In the folder, find the ‘QuickBooks.exe’ file from the list and select ‘Properties.’
• Move to the ‘Compatibility’ tab and select the ‘Disable display scaling on high DPI settings’ checkbox. You can also choose ‘Change high DPI settings’ and then select ‘Override high DPI scaling behavior.’
• ‘Apply’ these changes and click ‘OK’ to save them. 

The following blogs can help you: How to Get QuickBooks Error Code 6000 80 Fixed Quickly?

Step 2: Change the Desktop View Preferences 

• Select the ‘Edit’ menu in QuickBooks and then select ‘Preferences.’
• Choose ‘Desktop View’ from the options and go to the ‘My Preferences’ tab. 
• Select the ‘One Window’ option from the ‘View’ section and click ‘OK.’ 

Solution 2: Change the Display Settings of Windows 

QuickBooks works best with the default settings of Windows DPI. You will probably face the black and white screen issue if you have changed these settings. 

• Press the Windows + X icon and then open ‘Control Panel.’
• Select the ‘Ease of access center’ option, then click ‘Choose high contrast theme.’
• Under ‘High contrast themes,’ check if any option is selected. Then select the ‘Windows Default Themes’ option. 

Read more: What Is QuickBooks Error 6143 & How To Fix It | Must Try DIY

This comprehensive guide contains all the information required to fix the QuickBooks black and white screen issue, along with a list of possible causes. However, you still need some professional help or have some queries. For that, dial  +18557380359 and connect with industry experts directly.